Datacake - Notice history

All systems operational

GraphQL API - Operational

100.0% uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Web Application - Operational

100.0% uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

MQTT Server - Operational

100.0% uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

White Label - Operational

100.0% uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Reports - Operational

100.0% uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Outgoing Webhooks - Operational

100.0% uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Outbound Email Sending - Operational

Payments - Operational

Outbound SMS - Operational

Docs - Operational

Notice history

View current status

Feb 2022

No notices reported this month

Jan 2022

Degraded performance
ResolvedMinor outage3 hours 40 minutes
  • ResolvedUTC

    We have marked the issue as resolved.

  • MonitoringUTC

    We have deployed a fix for the affected components and upgraded other components to handle the increased load. Metrics have returned to a good level, and we are continuing monitoring the system.

  • IdentifiedUTC

    Due to a bad server update, some components are not working correctly. We are continuing working on a fix.

Dec 2021

Partial outage / performance issues
ResolvedMinor outage16 hours 18 minutes
  • ResolvedUTC

    We resolved the issue and will continue monitoring the situation.

  • MonitoringUTC

    We have moved our primary database to a new cluster and are monitoring the situation. As of now, it appears the data coming in the affected period has been queued and will be processed with a delay. A detailed postmortem of the events will follow.

  • IdentifiedUTC

    We are working with our database hosting provider to find a solution to the issue.

Elevated error rates
ResolvedMajor outage1 hour 47 minutes
  • ResolvedUTC

    The issue has been marked as resolved.

  • MonitoringUTC

    Our database provider has implemented a fix for our affected instance, and we see services coming back up. We'll keep monitoring the situation.

  • IdentifiedUTC

    We have identified the issue to be with the provider of one of our managed databases and are working with them on a solution.

  • InvestigatingUTC

    We are currently investigating this incident.

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