Datacake - Notice history

The issue has been mitigated by pinpointing webhooks that were timing out and contributing to the delays. We've temporarily increased the number of workers to manage the workload more effectively. Meanwhile, we are formulating a sustainable fix to prevent recurrence of this issue. Thank you for your understanding as we enhance our systems.

We have identified the root cause of the issue and are actively developing a solution. We appreciate your patience as we work to resolve this matter.

This issue is now considered resolved as we have no further known problems to address. Should you continue to experience any issues with your dashboards, please do not hesitate to contact our support team for assistance.

We have resolved the issues that were impacting a number of dashboards. The majority of dashboards are now displaying the most recent data, however, we are continuing to monitor them diligently to ensure there are no remaining bugs or issues with stale cache.

This incident has been resolved.

The monitored system are healthy again. There was a brief period (< 5 minutes) of increased latencies and occasional timeouts when trying to access the API.

We will continue monitoring for any disruptions.

We have identified and fixed the underlying issue, which was caused by a database having issues. We have replaced this database with another instance and the service is back online.

To ensure such outages do not happen again, we will continue making our infrastructure more robust and fail-safe.

We have identified the issue and are working on a solution.