Datacake - Delay in outgoing webhooks – Incident details

All systems operational

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Delay in outgoing webhooks

ResolvedDegraded performance3 hours 2 minutes

Affected

Outgoing Webhooks

Degraded performance from 8:40 AM to 11:42 AM

  • ResolvedUTC

    The issue has been mitigated by pinpointing webhooks that were timing out and contributing to the delays. We've temporarily increased the number of workers to manage the workload more effectively. Meanwhile, we are formulating a sustainable fix to prevent recurrence of this issue. Thank you for your understanding as we enhance our systems.

  • IdentifiedUTC

    We have identified the root cause of the issue and are actively developing a solution. We appreciate your patience as we work to resolve this matter.

  • InvestigatingUTC

    We're addressing increased load on our systems responsible for processing outgoing webhook calls, which may result in some delays. We apologize for any inconvenience and are working to resolve this issue promptly.