Datacake - Data processing delays – Details zu Vorfällen

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Data processing delays

Gelöst
Beeinträchtigte Leistung
Aufgetreten am vor 1 TagDauerte etwa 5 Stunden

Betroffen

API

Beeinträchtigte Leistung aus 9:21 AM zu 1:51 PM

MQTT Server

Beeinträchtigte Leistung aus 9:21 AM zu 1:51 PM

Ausgehende Webhooks

Beeinträchtigte Leistung aus 9:21 AM zu 1:51 PM

Aktualisierung
  • Gelöst
    UTC
    Gelöst

    The processing queue has now fully cleared, and all system metrics look healthy.

    No data was lost during the incident. We apologize for the inconvenience and will publish a detailed technical postmortem soon.

  • Überprüfung
    UTC
    Überprüfung

    We have identified and resolved the root cause of the delays. An internal metrics exporter was placing additional load on the processing queue.

    We have implemented optimizations and are already seeing a significant performance improvement. The remaining backlog is still being processed, and we will provide another update once the queue has fully cleared.

    No data has been lost.

  • Identifizierung
    UTC
    Identifizierung

    We have identified the cause of the delays and implemented corrective measures. The fix has improved processing, but the existing queue backlog is still being cleared. Delays in data ingestion therefore continue at this time.

  • Analyse
    UTC
    Analyse

    Our system is experiencing processing delays. No data has been lost, and the system should be caught up shortly.