This incident has been resolved.
The issue has been resolved and we are investigating the performance.
We are investigating increased latencies with the API.
We have implemented a fix and will continue to monitor the situation.
After thorough investigation, we have determined that the root cause of the problem is attributed to networking issues associated with the database server. We have reached out to the provider and are actively collaborating to rectify the issue.
Most of the data has been processed, we are still seeing a delay in the execution of rules and are continuing to monitor the situation.
We have identified the issue and are working on a fix.
Our system is experiencing processing delays. No data has been lost, and the system should be caught up shortly.
We have resolved the issue and are increasing server capacities for the future.
The database server issue has been fixed. We are closely monitoring the situation to ensure stability. Thank you for your patience.
We have found what caused the problem and we are working to fix it. The issue only affects a secondary read-replica database, so your information is safe and we can still receive new data.
Feb 2023 to Apr 2023