Datacake - Notice history

We have identified and fixed the underlying issue, which was caused by a database having issues. We have replaced this database with another instance and the service is back online.

To ensure such outages do not happen again, we will continue making our infrastructure more robust and fail-safe.

All systems are operational again. The issue was traced to a database managed by an external service provider. We are continuing to work with them to identify the root cause.

Earlier this morning, we identified an incident where outgoing MQTT messages began queueing up, causing delays in message delivery. Our operations team immediately implemented countermeasures by adjusting infrastructure configurations, which successfully increased queue processing rates.

The backlog has now been completely cleared, and after a thorough monitoring period, we can confirm the system is operating normally. All MQTT services have returned to optimal performance levels.

We apologize for any inconvenience this may have caused. Our engineering team is actively working on improvements to our MQTT infrastructure to prevent similar incidents in the future.