Datacake - Notice history

The issue has been mitigated by pinpointing webhooks that were timing out and contributing to the delays. We've temporarily increased the number of workers to manage the workload more effectively. Meanwhile, we are formulating a sustainable fix to prevent recurrence of this issue. Thank you for your understanding as we enhance our systems.

We have identified the root cause of the issue and are actively developing a solution. We appreciate your patience as we work to resolve this matter.

This issue is now considered resolved as we have no further known problems to address. Should you continue to experience any issues with your dashboards, please do not hesitate to contact our support team for assistance.

We have resolved the issues that were impacting a number of dashboards. The majority of dashboards are now displaying the most recent data, however, we are continuing to monitor them diligently to ensure there are no remaining bugs or issues with stale cache.

This incident has been resolved.

The monitored system are healthy again. There was a brief period (< 5 minutes) of increased latencies and occasional timeouts when trying to access the API.

We will continue monitoring for any disruptions.

We have identified and fixed the underlying issue, which was caused by a database having issues. We have replaced this database with another instance and the service is back online.

To ensure such outages do not happen again, we will continue making our infrastructure more robust and fail-safe.

We have identified the issue and are working on a solution.

The issue has been resolved and all webhooks have been delivered. Sorry for any inconvenience this might have caused.

We have identified the issue and are working on the implementation of a fix. Until then, outgoing webhooks might still be delivered late.

We had received reports from monitoring tools and customers that there had been increased latencies and occasional timeouts for customers from Europe and Asia.

Since then, reported latencies have stabilized. Thank you for your patience. If any issues persist, please contact support.

We have successfully identified and resolved the recent issue impacting our services. The problem stemmed from an issue with one of our databases, specifically a performance limit being reached.

Our team took swift action to address the issue by making necessary adjustments to the database. As a result, the issue has been mitigated, and our services are back to normal.

To prevent any recurrence of a similar situation, we are implementing additional safeguards and bolstering our monitoring systems to ensure proactive detection and prevention of potential problems in the future.

We apologize for any inconvenience caused and appreciate your patience as we worked towards a resolution. If you have any questions or require further assistance, please don't hesitate to contact our support team.

Thank you for your continued support.