No notices reported this month
The issue has been resolved and all webhooks have been delivered. Sorry for any inconvenience this might have caused.
We have identified the issue and are working on the implementation of a fix. Until then, outgoing webhooks might still be delivered late.
We are currently investigating an increased delay in the processing of webhooks, that can also cause other parts of the system to slow down.
We had received reports from monitoring tools and customers that there had been increased latencies and occasional timeouts for customers from Europe and Asia.
Since then, reported latencies have stabilized. Thank you for your patience. If any issues persist, please contact support.
We are investigating increased latencies with the API.
We have successfully identified and resolved the recent issue impacting our services. The problem stemmed from an issue with one of our databases, specifically a performance limit being reached.
Our team took swift action to address the issue by making necessary adjustments to the database. As a result, the issue has been mitigated, and our services are back to normal.
To prevent any recurrence of a similar situation, we are implementing additional safeguards and bolstering our monitoring systems to ensure proactive detection and prevention of potential problems in the future.
We apologize for any inconvenience caused and appreciate your patience as we worked towards a resolution. If you have any questions or require further assistance, please don't hesitate to contact our support team.
Thank you for your continued support.
Oct 2023 to Dec 2023