Datacake - Data processing delays – Incident details

Dear customers,

We are informing you that some of our services on the Datacake IoT platform have recently experienced delays. Please be assured that there was no downtime and no data was lost. The protection and integrity of your data remain our top priority.

The issue affected a subset of devices, causing delays of up to two hours for certain tasks. While some devices continued to operate at full performance, others were impacted by the delays.

The cause was increased wait times for specific task processing, including Payload Decoder and API requests. Although the platform's core API remained stable, queues became overwhelmed, leading to longer processing times.

To ensure the platform's stability, we have temporarily disabled some non-essential features and are monitoring the situation closely. We are taking measures to optimize internal processes and will keep you informed of any changes.

Thank you for your understanding and patience during this time.

Best regards,
The Datacake Team

Queue processing is largely complete, with only outgoing MQTT and webhooks remaining to be finished.

We are still working on a mitigation of the delayed processing of device data.