Datacake - Performance degradation – Incident details

Performance degradation

ResolvedDegraded performance1 hour 21 minutes

Affected

Web Application

Degraded performance from 11:30 AM to 12:51 PM

  • ResolvedUTC

    We have implemented a fix and will continue to monitor the situation.

  • IdentifiedUTC

    After thorough investigation, we have determined that the root cause of the problem is attributed to networking issues associated with the database server. We have reached out to the provider and are actively collaborating to rectify the issue.

  • InvestigatingUTC

    We are investigating increased latencies with the API.