Datacake - Investigating intermittent time series data fetch errors – Incident details

All systems operational

Investigating intermittent time series data fetch errors

Resolved
Degraded performance
Started 3 months agoLasted 28 minutes

Affected

GraphQL API

Degraded performance from 11:35 AM to 12:03 PM

Web Application

Degraded performance from 11:35 AM to 12:03 PM

Reports

Degraded performance from 11:35 AM to 12:03 PM

Updates
  • Resolved
    UTC
    Resolved

    After investigating the issue, we worked with our database operator to implement a fix. Data fetching has returned to normal and all systems are operating as expected.

  • Investigating
    UTC
    Investigating

    We are currently investigating sporadic errors when fetching time series data. This may result in incomplete or delayed data being displayed in dashboards and via the API. Our team is actively looking into the root cause and will provide updates as we learn more.