Datacake - Link Shortening Redirect Errors on Branded Domains – Incident details

All systems operational

Show current status

Link Shortening Redirect Errors on Branded Domains

ResolvedDegraded performance50 minutes

Affected

Outbound SMS

Degraded performance from 11:45 PM to 12:07 AM, Operational from 12:07 AM to 12:35 AM

  • ResolvedUTC

    Our engineers have monitored the fix and confirmed the issue with shortened links on some branded short domains has been resolved. All services are now operating normally at this time.

  • MonitoringUTC

    Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.

  • UpdateUTC

    We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update in one hour or as soon as more information becomes available.

  • InvestigatingUTC

    We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update as soon as more information becomes available.