Datacake - Performance degradation – Incident details

All systems operational

Performance degradation

Resolved
Partial outage
Started about 1 month agoLasted about 1 hour

Affected

GraphQL API

Partial outage from 8:24 AM to 8:52 AM, Operational from 8:52 AM to 9:18 AM

Web Application

Partial outage from 8:24 AM to 8:52 AM, Operational from 8:52 AM to 9:18 AM

Updates
  • Resolved
    Resolved

    The issue has been resolved and all systems are operating normally. We are working with our managed database provider to identify the root cause. We apologize for any inconvenience caused.

  • Monitoring
    Monitoring

    The issue with the database server has been resolved and services are being restored. We will continue to monitor the situation.

  • Identified
    Identified

    We are currently experiencing an issue with one of our primary databases and are actively working to resolve it. Thank you for your patience.

  • Investigating
    Investigating

    We are investigating increased latencies with the API.