GraphQL API

100.0% uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Mar 2024100.0% uptime
Web Application
100.0% uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 99.99%
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Mar 202499.99% uptime
MQTT Server
100.0% uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Mar 2024100.0% uptime
White Label
100.0% uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Mar 2024100.0% uptime
Reports
100.0% uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Mar 2024100.0% uptime

Outgoing Webhooks

100.0% uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Mar 2024100.0% uptime

Notice history

Mar 2024

Data processing delays
  • Resolved
    Update

    The full post mortem can be found on our Engineering Blog: https://engineering.datacake.co/post-mortem-service-degradation-on-march-14-2024/

  • Resolved
    Resolved

    All queues have now been cleared with no data loss. We apologize for these delays and appreciate your understanding. In dedication to clarity and process improvement, a comprehensive follow-up about the incident, explaining its causes and the measures taken to prevent recurrence, will be provided shortly.

  • Monitoring
    Monitoring

    The queries in question have now stabilized, resulting in a consistent reduction of the queue. We'll continue to provide updates on the situation in this space.

  • Identified
    Update

    We've identified the initial root cause of the delays as a few long-running migration queries. We are actively monitoring the situation and adjusting resources as necessary to expedite the process.

  • Identified
    Update

    We are still in the process of examining an extended measurement queue. Please note that data transmission still encounters delays.

  • Identified
    Identified

    We've identified the root cause of the recent issue as an unexpected high load on one of our databases. We've enhanced the resources allocated to this database and are currently monitoring its performance closely.

    Please note that due to a pending backlog, temporary data gaps may be evident in the chart visualizations. However, we're working to ensure data integrity as soon as possible.

  • Investigating
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating

    Our system is experiencing processing delays with incoming data. We are currently investigating the cause of this delay.

Feb 2024

No notices reported this month

Jan 2024

Jan 2024 to Mar 2024